Generate More Service Visits & Upsell Opportunities
LoyaltyTrac is a captive service program. Your members can earn & redeem rewards ONLY at your store(s). You can expect service retention rates that exceed 70% and to generate tens of thousands of dollars in additional service revenue each month by following our best practices. Your branding on emails and text messages drive customers back to your shop.
Fully Customizable – No Cookie Cutters Here!
With LoyaltyTrac you’re in complete control. You choose the membership levels, you set the rewards earning & redemption rates, you determine which customers to enroll, you decide if you want to sell memberships, and most important: you choose your rewards currency: dollars or points.
Your Rewards Program on AutoPilot
LoyaltyTrac can be fully automated. Forget manually recording customer purchases or lengthy enrollment forms. Get every customer enrollment, purchase and redemption processed automatically with our patent-pending POS integration technology or connect to our RESTful API. Service Writers love us because we make their jobs easier. You and your members get beautiful modern web sites and apps to interact with your program.
Unmatched Ease of Use & Support
You are experts at servicing cars. We are experts at running successful Loyalty programs – so leave the setup and support to us. We’ll build your program, create beautiful POS materials and email reminders, and even handle your customer support. Be up and running in as little as one week.
Get full control of your program. Choose rewards, membership types and earning & redemption rates.
Eliminate data entry. R&R and CDK certified. ShopBoss & 60+ other SMS/DMS supported.
Securely access LoyaltyTrac from anywhere on any device with any browser. 99.9% uptime.
Member Mobile App & Web Portal
Get a branded mobile app and web site for your customers to manage their loyalty account.
Targeted Custom Emails
Let our marketing team create and send beautiful, targeted emails campaigns proven to drive results
SMS Text Messaging
Send automated, timely updates and reminders to your customer’s phones without lifting a finger.
Detailed Reports & Analytics
Easily know who your best customers are and how well your program is performing. Dig into your data.
Stellar Member Support
Need help supporting your customers? No problem, we handle it all for you.
Prepaid Maintenance Add-On
Sell your own in-house PPM plans to generate guaranteed service appointments. Fully customized.
Increase in annual service visits
Increase in annual member spend
Increase in referral activity
Increase in revenue by eliminating discounts
Increase in upsell rate when tied to rewards
Customer-pay revenue is up 30% this year over last year and last year was our best CP year ever! My gross profit per month has doubled while on the LoyaltyTrac program.
Performance Loyalty Group has been a great partner for our business. They work very hard to provide quality products and services. The staff are very professional and are always very responsive in providing whatever we need. We have been with them almost 5 years so far and both LoyaltyTrac and UltraCare provide great results for our company.
By more precisely marketing our services to customers, we were able to reduce our advertising costs by more than $120,000 per year. The gains are significant and measurable.
We started our LoyaltyTrac program with 12 email addresses and now have over 90,000 members we email regularly. Members comprise 65% of invoices and spend 10% more per transaction than non-members. I can’t tell you how wonderful it has been to work with all of you. You have a great team, innovative business model, and fantastic customer service.
We were looking for an advantage against other dealers, to keep our customers returning here, increasing their service visit count and amount of their service dollar they spend with us. Because of LoyaltyTrac, our service visitations more than doubled and customer-pay spend increased from $207 to $222 per repair order.
from $ 359 /mo
Dollars or Points Rewards Engine
Program Admin Web Portal
Member Web Portal
Member Account eStatements
Up to 2,500 Members Max
Membership Cards: $0.75 ea
from $ 479 /mo
EVERYTHING FROM BASE PLUS:
Multi-Store Group Support
On-Demand Email Template Library
Triggered Surveys with AutoNotify
Standard Member iPhone App
Add POS/DMS Integration: $79
Membership Cards: $0.60 ea
from $ 599 /mo
EVERYTHING FROM STANDARD PLUS:
DMS/POS Integration (if available)
Unlimited Custom Email Campaigns
Custom Branded iPhone App
Member Text Messaging
iBeacon Location-Based Rewards
Platform API Access
Membership Cards: FREE
Do I get to create my own rewards packages?
Absolutely, this is your program! You get to choose the membership levels (create as many as you need), reward earning and redemption rates, and all available rewards – from free oil changes to rewards dollars to movie tickets.
Do I have to use points as rewards?
No, you can choose points or rewards dollars as your rewards “currency.” Most new clients choose rewards dollars because they are easier to explain, offer greater flexibility, and are more profitable when used to combat cash discounts.
How do I track what my members spend?
LoyaltyTrac can be fully automated with POS or API integration. Your closed repair orders will be processed nightly and converted into rewards. Fast and easy manual entry also available when POS or API integration is not possible.
What is the redemption process?
With LoyaltyTrac, your members can view and print rewards from the member web site or iOS app. Your employees can look up and validate redemptions from the easy-to-use program admin portal or tracked via SMS/DMS integration.
Can memberships be used at all stores in our auto group?
Yes, if that is the way you want the program set up. Customers can earn and redeem rewards at any store – or you could keep them separate.
Do the rewards ever expire?
Yes, if you want them to. You choose the period of inactivity before their points or dollars automatically expire. This greatly reduces your future program liability.